Shipping policy

SHIPPING POLICY

Thank you for shopping with Pup Comfort.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

During periods of high order volume, processing may take slightly longer.

SHIPPING DESTINATIONS

We currently primarily serve customers in the United States.

Orders may be fulfilled and shipped by our international fulfillment and logistics partners.

SHIPPING COST

We currently offer FREE standard shipping on eligible orders to the United States.

Any shipping charges applicable to an order will always be displayed at checkout before payment.

CUSTOMES DUTIES AND TAXES

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer. 

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

ESTIMATED DELIVERY TIME

Estimated delivery to the United States is typically:

7–15 business days after the order has been processed.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on destination, carrier operations, customs processing, weather conditions, holidays, or other circumstances outside our control.

ORDER TRACKING

When tracking information is available, customers will receive tracking details after the order has been shipped.

Please allow some time for tracking information to become active after shipment.

INTERNATIONAL FULFILLMENT

Some products may be shipped directly from our international fulfillment partners.

As a result, the shipping origin shown in tracking information or on the package may differ from the location of Pup Comfort.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.

DELAYS

Occasionally, shipments may experience delays caused by carriers, customs processing, severe weather, holidays, or other circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact us and we will assist you in checking its status.

LOST OR DAMAGED PACKAGES

If your package arrives damaged or appears to be lost in transit, please contact us so we can investigate the issue and determine an appropriate solution.

CONTACT US

If you have questions regarding shipping or your order, please contact:

Pup Comfort
Email: vladpilipyak8@gmail.com
Location: Kyiv, Ukraine